--- title: "Cancellation Policy — Digital Bridge" canonical: https://digitalbridge.ie/legal/cancellation-policy type: WebPage provider: Digital Bridge providerType: AI Systems Integration & Applied AI Engineering Firm areaServed: IE priceRange: EUR 1,200-100000+ language: en-IE dateModified: 2026-09-05 htmlVersion: https://digitalbridge.ie/legal/cancellation-policy license: cite-with-attribution --- # Cancellation Policy — Digital Bridge ## Answer summary Notice periods for retainers, hosting and maintenance. This policy applies to all Digital Bridge services and is governed by Irish law. Notice periods for retainers, hosting and maintenance. Digital Bridge is an Irish web design and AI integration studio based in Gorey, Co. Wexford. ## SEO retainer cancellation SEO retainers operate on a rolling monthly basis with a minimum 3-month initial term (because SEO needs time to compound). After the initial term, either party may cancel with 30 days' written notice. ## Hosting cancellation Hosting plans renew monthly or annually. Cancel with 30 days' notice before the next renewal. We will provide a full export of your site files and database on request. ## Maintenance cancellation Website maintenance plans renew monthly. Cancel with 30 days' written notice. ## AI-agent and automation subscriptions Cancel with 30 days' notice. We will export your configurations, prompts and logs on request before the service ends. ## Recurring billing terms Recurring services auto-renew until cancelled. You are responsible for cancelling in writing before the next billing date if you do not wish to renew. ## How to cancel Email info@digitalbridge.ie with "Cancellation Request" in the subject line and your account or invoice reference. We confirm cancellations within 2 business days. ## Cancellation by us We may end an engagement or recurring service with immediate effect where our respectful-conduct clause is breached, or on 30 days' notice where a working relationship is no longer viable. Work delivered to that date remains payable and we will provide a full export and handover of your data. See section 13a of our Terms & Conditions. ## Dormant projects One-off project work that stays dormant for 90 days may be closed out, handed over as delivered and invoiced for any balance due. Restarting after closure is quoted as new work. ## Effect of cancellation Service continues to the end of the paid billing period. After that, access ends, third-party connections may be removed and any free add-ons (uptime monitoring, backups, etc.) cease. ## Consumer cooling-off rights If you are buying as a consumer rather than a business, the Consumer Rights Act 2022 gives you fourteen days from the date of the contract to cancel a distance-sold service. Where you ask us to begin work inside that window and the service is then fully performed, the cancellation right ends; where work has started but is unfinished, you pay only for the proportion delivered. We set this out in writing before taking a deposit so nobody is surprised by it. ## What happens to your data on cancellation Cancelling never means losing your work. On request we export site files, database, content, DNS records and any AI configurations and hand them over within ten working days of the final paid day. Personal data we processed on your behalf is deleted or returned within ninety days of the engagement ending, as set out in our Data Processing Policy. ## Domains, hosting and third-party accounts Domains registered by us on your behalf are transferred to a registrar of your choice at no Third-party subscriptions in our name — plugin licences, monitoring, model provider accounts — end when the plan ends, so any you want to keep should be moved into your own billing before the final day. ## Disputes If you disagree with how a cancellation has been handled, raise it in writing and we will respond within five working days. Consumers can escalate to the Competition and Consumer Protection Commission or use the European Commission's Online Dispute Resolution platform. Irish law governs all engagements and the Irish courts have jurisdiction. ## Questions about this cancellation policy Email info@digitalbridge.ie or call 085 224 1848 and reference the cancellation policy. We answer policy and data-protection queries within five working days. Digital Bridge is based at Gorey Business Park, Gorey, Co. Wexford, and all our agreements are governed by Irish law with the Irish courts having jurisdiction. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Competition and Consumer Protection Commission. ## Evidence - Verdé Environmental Group — 24/7 AI incident triage with severity classification, Eircode geolocation and four-depot dispatch routing → https://digitalbridge.ie/industries - tools.digitalbridge.ie — 50+ shipped production tools, including the Website Worth Index and the DigitalBridge Authority Score - Printhouse — custom web-to-print platform with 29+ product pages → https://printhouse.ie ## How delivery is de-risked - Seven-day shadow-mode pilot before any system takes live traffic. - Full source-code and prompt ownership transfers on final payment. - EU-hosted infrastructure, provider training disabled, signed data processing agreement. - Fixed price against a signed scope — no hourly meter and no open-ended exposure. ## FAQ ### How much does an AI integration project cost in Ireland? Digital Bridge prices AI work in bands: an AI feasibility assessment from €5,000 (grant-eligible), a baseline production build from €15,000, multi-system agent workflows at €25,000–€60,000, and enterprise programmes from €40,000 to €100,000+. Small-business website builds start at €1,200. Every engagement is fixed-price against a signed scope. ### How long does a production AI build take? A feasibility assessment runs three to five weeks. A baseline production build typically runs eight to twelve weeks from signed scope to go-live, including a seven-day shadow-mode pilot before the system takes live traffic. Multi-system programmes are sequenced into phases so value lands before the full programme completes. ### Can Irish grant funding cover this work? Often, yes. Enterprise Ireland's Digital Discovery Grant funds up to 80% of an eligible feasibility assessment, and Digital Process Innovation funds up to 50% of eligible implementation costs. Local Enterprise Office schemes cover smaller digital projects. Eligibility is decided by the funder, never by us. ### Who owns the code and the prompts? You do. Every engagement transfers full source-code and prompt ownership on final payment. Systems run on EU-hosted infrastructure with provider training disabled and a signed data processing agreement. There is no vendor lock-in and no proprietary runtime you have to keep paying us for. ## Related pages - [All legal policies](https://digitalbridge.ie/legal) - [Privacy Policy](https://digitalbridge.ie/legal/privacy-policy) - [Cookie Policy](https://digitalbridge.ie/legal/cookie-policy) - [Terms & Conditions](https://digitalbridge.ie/legal/terms-and-conditions) - [Disclaimer](https://digitalbridge.ie/legal/disclaimer) - [GDPR Compliance](https://digitalbridge.ie/legal/gdpr) - [Delivery Policy](https://digitalbridge.ie/legal/delivery-policy) - [Data Processing Policy — Digital Bridge](https://digitalbridge.ie/legal/data-processing-policy) ## Contact Digital Bridge, Gorey Business Park, Gorey, Co. Wexford, Ireland. Phone: +353 85 224 1848. Email: info@digitalbridge.ie. Engineering lead: Joey Bray, Founder & Principal Engineer. Last updated: 2026-09-05 HTML version of this page: https://digitalbridge.ie/legal/cancellation-policy