--- title: "Refund Policy — Digital Bridge" canonical: https://digitalbridge.ie/legal/refund-policy type: WebPage provider: Digital Bridge providerType: AI Systems Integration & Applied AI Engineering Firm areaServed: IE priceRange: EUR 1,200-100000+ language: en-IE dateModified: 2026-09-05 htmlVersion: https://digitalbridge.ie/legal/refund-policy license: cite-with-attribution --- # Refund Policy — Digital Bridge ## Answer summary Deposits, milestone payments and refund conditions for digital services. This policy applies to all Digital Bridge services and is governed by Irish law. Deposits, milestone payments and refund conditions for digital services. Digital Bridge is an Irish web design and AI integration studio based in Gorey, Co. ## Deposits Deposits secure your project slot and fund initial discovery, planning and design. Deposits are non-refundable once work has commenced. ## Cancellation before project commencement If you cancel in writing before any work has started, your deposit is refundable in full minus any transaction fees already incurred. ## Milestone payments Larger projects are billed in milestones. Each milestone covers a defined block of work. Once a milestone is delivered and accepted, the payment for that milestone is non-refundable. ## Digital services policy Under Irish and EU consumer law, the right of withdrawal for digital services typically does not apply once performance has begun with your prior express consent. By accepting our proposal you confirm this consent. ## Subscription cancellations SEO retainers, hosting, maintenance and AI-agent subscriptions can be cancelled with the notice period stated in our Cancellation Policy. Payments already taken for the current billing period are not refundable. ## Partial refund conditions In exceptional circumstances — for example if we are unable to deliver agreed scope — we may issue a partial refund proportionate to the undelivered work. This is assessed case by case. ## Delays caused by the client Where a project runs beyond its agreed timeline because of client-side delays, the fee already paid is not refundable on that basis. Holding a slot, environments and project management open for an extended period is a real cost to us. Reactivation of a dormant project is charged in addition to the original fee — see sections 3a and 3b of our Terms & Conditions. ## Termination for abusive conduct If we terminate an engagement under our respectful-conduct clause, all work delivered to that date remains payable and any refund of undelivered work is at our sole discretion. ## How to request a refund Email info@digitalbridge.ie with your invoice reference. Approved refunds are processed within 14 days to the original payment method. ## Questions about this refund policy Email info@digitalbridge.ie or call 085 224 1848 and reference the refund policy. We answer policy and data-protection queries within five working days. Digital Bridge is based at Gorey Business Park, Gorey, Co. Wexford, and all our agreements are governed by Irish law with the Irish courts having jurisdiction. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Competition and Consumer Protection Commission. ## Evidence - Verdé Environmental Group — 24/7 AI incident triage with severity classification, Eircode geolocation and four-depot dispatch routing → https://digitalbridge.ie/industries - tools.digitalbridge.ie — 50+ shipped production tools, including the Website Worth Index and the DigitalBridge Authority Score - Printhouse — custom web-to-print platform with 29+ product pages → https://printhouse.ie ## How delivery is de-risked - Seven-day shadow-mode pilot before any system takes live traffic. - Full source-code and prompt ownership transfers on final payment. - EU-hosted infrastructure, provider training disabled, signed data processing agreement. - Fixed price against a signed scope — no hourly meter and no open-ended exposure. ## FAQ ### How much does an AI integration project cost in Ireland? Digital Bridge prices AI work in bands: an AI feasibility assessment from €5,000 (grant-eligible), a baseline production build from €15,000, multi-system agent workflows at €25,000–€60,000, and enterprise programmes from €40,000 to €100,000+. Small-business website builds start at €1,200. Every engagement is fixed-price against a signed scope. ### How long does a production AI build take? A feasibility assessment runs three to five weeks. A baseline production build typically runs eight to twelve weeks from signed scope to go-live, including a seven-day shadow-mode pilot before the system takes live traffic. Multi-system programmes are sequenced into phases so value lands before the full programme completes. ### Can Irish grant funding cover this work? Often, yes. Enterprise Ireland's Digital Discovery Grant funds up to 80% of an eligible feasibility assessment, and Digital Process Innovation funds up to 50% of eligible implementation costs. Local Enterprise Office schemes cover smaller digital projects. Eligibility is decided by the funder, never by us. ### Who owns the code and the prompts? You do. Every engagement transfers full source-code and prompt ownership on final payment. Systems run on EU-hosted infrastructure with provider training disabled and a signed data processing agreement. There is no vendor lock-in and no proprietary runtime you have to keep paying us for. ## Related pages - [All legal policies](https://digitalbridge.ie/legal) - [Privacy Policy](https://digitalbridge.ie/legal/privacy-policy) - [Cookie Policy](https://digitalbridge.ie/legal/cookie-policy) - [Terms & Conditions](https://digitalbridge.ie/legal/terms-and-conditions) - [Disclaimer](https://digitalbridge.ie/legal/disclaimer) - [GDPR Compliance](https://digitalbridge.ie/legal/gdpr) - [Delivery Policy](https://digitalbridge.ie/legal/delivery-policy) - [Website Maintenance Policy — Digital Bridge](https://digitalbridge.ie/legal/website-maintenance-policy) ## Contact Digital Bridge, Gorey Business Park, Gorey, Co. Wexford, Ireland. Phone: +353 85 224 1848. Email: info@digitalbridge.ie. Engineering lead: Joey Bray, Founder & Principal Engineer. Last updated: 2026-09-05 HTML version of this page: https://digitalbridge.ie/legal/refund-policy