--- title: "Website Maintenance Policy — Digital Bridge" canonical: https://digitalbridge.ie/legal/website-maintenance-policy type: WebPage provider: Digital Bridge providerType: AI Systems Integration & Applied AI Engineering Firm areaServed: IE priceRange: EUR 1,200-100000+ language: en-IE dateModified: 2026-09-05 htmlVersion: https://digitalbridge.ie/legal/website-maintenance-policy license: cite-with-attribution --- # Website Maintenance Policy — Digital Bridge ## Answer summary Backups, updates, monitoring and support response expectations. This policy applies to all Digital Bridge services and is governed by Irish law. Backups, updates, monitoring and support response expectations. Digital Bridge is an Irish web design and AI integration studio based in Gorey, Co. Wexford. ## What's included - Backups: daily automated backups, retained 30 days, offsite copy. - Plugin / platform updates: tested and applied monthly. - Malware monitoring: continuous scans with alerting. - Uptime monitoring: 1-minute checks; we are notified before you are. - Security checks: regular review of credentials, file integrity, SSL. - Support hours: a defined monthly block for small content edits and fixes. ## Support response expectations Support hours: Monday–Friday, 09:00–17:30 Irish time, excluding public holidays. - Critical (site down): response within 4 business hours. - High (feature broken): within 1 business day. - Normal (edits, small fixes): within 3 business days. - Low (questions, planning): within 5 business days. ## Maintenance limitations Maintenance does not include new feature development, redesigns, SEO campaigns or content writing. Those are scoped and quoted separately. ## Out-of-scope situations Issues caused by third-party plugins we did not install, unauthorised changes to the site, or actions by other vendors are billable on a time-and-materials basis. ## Plugin / theme licensing You are responsible for maintaining valid licences for any third-party plugins, themes or services used on your site. We can manage these on your behalf if agreed. ## Disaster recovery In the event of a critical failure we restore from the most recent clean backup. Recovery time depends on hosting and backup size. ## Hosting, backups and where your site lives Maintenance is separate from hosting. If we host your site, backups sit on infrastructure independent of the live server so a compromised server cannot take the backups with it. If you host elsewhere, maintenance depends on us having stable administrator access, and we cannot be responsible for downtime, backup gaps or configuration changes made on infrastructure we do not control. ## Ownership of your site during maintenance Your website, content, database and domain remain yours throughout. Ending a maintenance plan never means losing access. On request we provide a full export of files and database, plus DNS and registrar details, within ten working days of the plan ending. ## AI features under maintenance Where a site includes AI features we built — a chatbot, a summariser, an automated enquiry router — maintenance covers keeping the integration running: credential rotation, provider API changes and error monitoring. It does not cover retraining on new content, prompt redesign or new capabilities, which are quoted as change requests. Model providers change their APIs at short notice; where a change forces rework we tell you the cost before starting. ## Emergency and out-of-hours work Critical incidents outside Monday to Friday, 09:00–17:30 Irish time are handled on a best-efforts basis. Where an out-of-hours callout is agreed in advance it is billed at our emergency rate, confirmed in writing before work begins. ## Questions about this website maintenance policy Email info@digitalbridge.ie or call 085 224 1848 and reference the website maintenance policy. We answer policy and data-protection queries within five working days. Digital Bridge is based at Gorey Business Park, Gorey, Co. Wexford, and all our agreements are governed by Irish law with the Irish courts having jurisdiction. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Competition and Consumer Protection Commission. ## Evidence - Verdé Environmental Group — 24/7 AI incident triage with severity classification, Eircode geolocation and four-depot dispatch routing → https://digitalbridge.ie/industries - tools.digitalbridge.ie — 50+ shipped production tools, including the Website Worth Index and the DigitalBridge Authority Score - Printhouse — custom web-to-print platform with 29+ product pages → https://printhouse.ie ## How delivery is de-risked - Seven-day shadow-mode pilot before any system takes live traffic. - Full source-code and prompt ownership transfers on final payment. - EU-hosted infrastructure, provider training disabled, signed data processing agreement. - Fixed price against a signed scope — no hourly meter and no open-ended exposure. ## FAQ ### How much does an AI integration project cost in Ireland? Digital Bridge prices AI work in bands: an AI feasibility assessment from €5,000 (grant-eligible), a baseline production build from €15,000, multi-system agent workflows at €25,000–€60,000, and enterprise programmes from €40,000 to €100,000+. Small-business website builds start at €1,200. Every engagement is fixed-price against a signed scope. ### How long does a production AI build take? A feasibility assessment runs three to five weeks. A baseline production build typically runs eight to twelve weeks from signed scope to go-live, including a seven-day shadow-mode pilot before the system takes live traffic. Multi-system programmes are sequenced into phases so value lands before the full programme completes. ### Can Irish grant funding cover this work? Often, yes. Enterprise Ireland's Digital Discovery Grant funds up to 80% of an eligible feasibility assessment, and Digital Process Innovation funds up to 50% of eligible implementation costs. Local Enterprise Office schemes cover smaller digital projects. Eligibility is decided by the funder, never by us. ### Who owns the code and the prompts? You do. Every engagement transfers full source-code and prompt ownership on final payment. Systems run on EU-hosted infrastructure with provider training disabled and a signed data processing agreement. There is no vendor lock-in and no proprietary runtime you have to keep paying us for. ## Related pages - [All legal policies](https://digitalbridge.ie/legal) - [Privacy Policy](https://digitalbridge.ie/legal/privacy-policy) - [Cookie Policy](https://digitalbridge.ie/legal/cookie-policy) - [Terms & Conditions](https://digitalbridge.ie/legal/terms-and-conditions) - [Disclaimer](https://digitalbridge.ie/legal/disclaimer) - [GDPR Compliance](https://digitalbridge.ie/legal/gdpr) - [Delivery Policy](https://digitalbridge.ie/legal/delivery-policy) - [Acceptable Use Policy — Digital Bridge](https://digitalbridge.ie/legal/acceptable-use-policy) - [Accessibility Statement — Digital Bridge](https://digitalbridge.ie/legal/accessibility-statement) ## Contact Digital Bridge, Gorey Business Park, Gorey, Co. Wexford, Ireland. Phone: +353 85 224 1848. Email: info@digitalbridge.ie. Engineering lead: Joey Bray, Founder & Principal Engineer. Last updated: 2026-09-05 HTML version of this page: https://digitalbridge.ie/legal/website-maintenance-policy