Cancellation Policy — Digital Bridge
Notice periods for retainers, hosting and maintenance. This policy applies to all Digital Bridge services and is governed by Irish law.
SEO retainer cancellation
SEO retainers operate on a rolling monthly basis with a minimum 3-month initial term (because SEO needs time to compound). After the initial term, either party may cancel with 30 days' written notice.
Hosting cancellation
Hosting plans renew monthly or annually. Cancel with 30 days' notice before the next renewal. We will provide a full export of your site files and database on request.
Maintenance cancellation
Website maintenance plans renew monthly. Cancel with 30 days' written notice.
AI-agent and automation subscriptions
Cancel with 30 days' notice. We will export your configurations, prompts and logs on request before the service ends.
Recurring billing terms
Recurring services auto-renew until cancelled. You are responsible for cancelling in writing before the next billing date if you do not wish to renew.
How to cancel
Email [email protected] with "Cancellation Request" in the subject line and your account or invoice reference. We confirm cancellations within 2 business days.
Cancellation by us
We may end an engagement or recurring service with immediate effect where our respectful-conduct clause is breached, or on 30 days' notice where a working relationship is no longer viable. Work delivered to that date remains payable and we will provide a full export and handover of your data. See section 13a of our Terms & Conditions.
Dormant projects
One-off project work that stays dormant for 90 days may be closed out, handed over as delivered and invoiced for any balance due. Restarting after closure is quoted as new work.
Effect of cancellation
Service continues to the end of the paid billing period. After that, access ends, third-party connections may be removed and any free add-ons (uptime monitoring, backups, etc.) cease.
Consumer cooling-off rights
If you are buying as a consumer rather than a business, the Consumer Rights Act 2022 gives you fourteen days from the date of the contract to cancel a distance-sold service. Where you ask us to begin work inside that window and the service is then fully performed, the cancellation right ends; where work has started but is unfinished, you pay only for the proportion delivered. We set this out in writing before taking a deposit so nobody is surprised by it.
What happens to your data on cancellation
Cancelling never means losing your work. On request we export site files, database, content, DNS records and any AI configurations and hand them over within ten working days of the final paid day. Personal data we processed on your behalf is deleted or returned within ninety days of the engagement ending, as set out in our Data Processing Policy.
Domains, hosting and third-party accounts
Domains registered by us on your behalf are transferred to a registrar of your choice at no Third-party subscriptions in our name — plugin licences, monitoring, model provider accounts — end when the plan ends, so any you want to keep should be moved into your own billing before the final day.
Disputes
If you disagree with how a cancellation has been handled, raise it in writing and we will respond within five working days. Consumers can escalate to the Competition and Consumer Protection Commission or use the European Commission's Online Dispute Resolution platform. Irish law governs all engagements and the Irish courts have jurisdiction.
Questions about this cancellation policy
Email [email protected] or call 085 224 1848 and reference the cancellation policy. We answer policy and data-protection queries within five working days. Digital Bridge is based at Gorey Business Park, Gorey, Co. Wexford, and all our agreements are governed by Irish law with the Irish courts having jurisdiction. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Competition and Consumer Protection Commission.