Terms & Conditions — Digital Bridge

Parties

These Terms apply between Digital Bridge Ireland ("we", "us") and the client engaging our services ("you"). They form part of every quote, proposal and Statement of Work we issue unless explicitly varied in writing.

Services

We provide web design, SEO, content, ecommerce setup, AI agents, workflow automation, hosting and ongoing maintenance. The exact scope of each engagement is defined in the relevant proposal or quote.

Project timelines

Timelines provided in proposals are estimates based on prompt client feedback. Delays in approvals, content delivery or third-party access will extend the schedule accordingly.

Client-caused delays

Every build is scoped, quoted and signed off before work begins, and the agreed timeline forms part of that scope. Where a project extends beyond the agreed timeline because of delays on your side — slow feedback, outstanding content, missing access, or repeated changes of direction — the additional time is treated as a change in scope and resource allocation, not as an extension of the original fee. A project cannot be held open indefinitely. Booking a project reserves a defined slot of our team's time. Payment in advance, in whole or in part, secures that slot; it does not entitle you to postpone delivery for an unlimited period or to demand unlimited additional work within the original price.

Project pause, dormancy and reactivation

• If we receive no substantive response from you for 14 days, the project is paused and your slot may be reallocated.
• If a project remains paused for 30 days or more, restarting it requires a reactivation fee and a revised delivery date, based on availability at that time.
• If a project remains dormant for 90 days, we may close it out, deliver the work completed to that date, and invoice any balance due.
• Formal pauses of an agreed length can be arranged in writing in advance and are handled by contract amendment.

Point of contact and communication

Each engagement has one named point of contact on each side. We may, at our discretion, change the Digital Bridge contact — including moving an account to a director — and may require that all project communication takes place in writing by email so that scope, approvals and timelines are clearly recorded. Verbal instructions are not binding until confirmed in writing.

Revisions

Each project includes a defined number of revision rounds (typically two). Additional revisions are billable at our standard hourly rate. Substantive scope changes require a written change order.

Recording of telephone calls

Telephone calls to and from Digital Bridge may be recorded. You will be informed at the start of any recorded call, and by continuing with the call you acknowledge that recording is taking place. If you do not wish to be recorded you may say so at the start of the call, or ask us to deal with the matter by email instead. Recordings are made and used only for the following purposes: Recordings are held securely, access is restricted to authorised personnel, and they are retained for 6 months unless relevant to an ongoing dispute, claim or investigation, in which case they are kept until that matter is resolved. They are never sold, used for marketing, or shared other than with our professional advisers, insurers or, where legally required, An Garda Síochána or a court. Processing is carried out under Article 6(1)(f) GDPR (legitimate interests) and is described in full, together with your rights of access, objection and erasure, in section 5a of our Privacy Policy.

• Quality assurance and monitoring the standard of service we provide.
• Training and coaching of our team.
• Maintaining an accurate record of instructions, approvals, quotes and scope agreed verbally. Verbal instructions remain non-binding until confirmed in writing under section 3c.
• Resolving billing, scope or service disputes.
• Protecting our team — investigating and, where necessary, evidencing abusive, threatening or harassing conduct under section 13a, and meeting our duties to our employees under the Safety, Health and Welfare at Work Act 2005.

Payment terms

• A 50% deposit is required before work begins on most projects.
• Remaining balance is due on completion or per agreed milestones.
• Retainers and hosting are billed monthly in advance.
• Late payment may incur interest at the statutory rate under the European Communities (Late Payment in Commercial Transactions) Regulations.

Deposits

Deposits secure your project slot and cover initial discovery, planning and design work. Deposits are non-refundable once work has commenced.

Ownership of work

On full payment, ownership of all bespoke design, code and content created specifically for you transfers to you. We retain ownership of any pre-existing frameworks, libraries, internal tools and templates used to deliver the project, and the right to showcase the work in our portfolio.

Hosting limitations

Hosting plans are provided on a best-effort basis. While we target 99.9% uptime, we cannot guarantee uninterrupted availability of third-party infrastructure (e.g. Cloudflare, Supabase, Vercel).

SEO disclaimer

SEO results depend on factors outside our control including search engine algorithms, competitor activity and the client's own business operations. We do not guarantee specific rankings, traffic or revenue outcomes. See our full Disclaimer.

AI-generated content disclaimer

Some deliverables may be drafted, supported or accelerated using AI tools. All AI output is reviewed by a human before delivery, but you remain responsible for final approval before publication.

AI-generated imagery in client deliverables

Where a project includes AI-generated or AI-enhanced images, illustrations or video, we will tell you which assets are AI-generated at handover. Once the work is delivered and published, you are the deployer of that content and are responsible for any disclosure obligations that apply to your own site and advertising. See section 3a of our Disclaimer for how we handle AI imagery on our own website.

• We do not produce AI images depicting real, identifiable people without documented consent, and we will not create synthetic "customers" or synthetic testimonial photography.
• Photo-realistic AI imagery supplied to you should carry a visible AI disclosure where it could be mistaken for a real photograph — this reflects Article 50 of the EU AI Act (Regulation (EU) 2024/1689), applicable from 2 August 2026, and Irish rules on misleading commercial practices under the Consumer Protection Act 2007 and the ASAI Code.
• Licensing of AI image outputs follows the terms of the generation tool used. We will identify the tool on request. AI outputs may not attract copyright protection in the same way as human-authored works, so exclusivity cannot be guaranteed.
• If you instruct us to remove or omit an AI disclosure against our advice, responsibility for that decision rests with you.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from a project is capped at the total fees paid by you for that specific engagement in the preceding 12 months. We are not liable for indirect, consequential or loss-of-profit damages.

Force majeure

Neither party is liable for delays caused by events beyond reasonable control — including outages of third-party infrastructure, industrial action, illness, government action or natural events.

Acceptable use

You agree not to use our services to host or transmit unlawful, infringing, defamatory, malware-laden or otherwise prohibited material. See our Acceptable Use Policy.

Respectful conduct and staff protection

We are committed to a safe working environment for our team. We operate a zero-tolerance policy on abuse. The following are not accepted in any channel — phone, email, message or in person: Where this occurs we may end the call or exchange immediately, move all further communication to written email only, reassign your account to a director, and suspend or terminate the engagement with immediate effect. Our team have our explicit authority to end any interaction that becomes abusive. On termination for this reason, payment remains due for all work delivered to that date. Any refund for undelivered work is at our sole discretion and assessed under our Refund Policy. Nothing in this clause limits your right to raise a genuine complaint — we welcome direct, robust feedback delivered professionally.

• Shouting, screaming, swearing at or verbally abusing any member of our team.
• Threats of any kind, including threats to a person, to our business, or to our reputation.
• Personal, discriminatory or harassing remarks.
• Repeated out-of-hours contact, or contacting individual team members directly after we have asked that communication go through a named point of contact.
• Introducing third-party hearsay, industry gossip or reputational pressure into commercial or billing discussions.

Intellectual property

You warrant that any content, logos or assets you supply do not infringe third-party IP. You indemnify us against claims arising from materials you provide.

Termination

Either party may terminate an engagement in writing. Work delivered up to the termination date remains payable.

Governing law and jurisdiction

These Terms are governed by the laws of Ireland and any dispute is subject to the exclusive jurisdiction of the Irish courts.

Questions about this terms & conditions

Email [email protected] or call 085 224 1848 and reference the terms & conditions. We answer policy and data-protection queries within five working days. Digital Bridge is based at Gorey Business Park, Gorey, Co. Wexford, and all our agreements are governed by Irish law with the Irish courts having jurisdiction. Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or contact the Competition and Consumer Protection Commission.