AI Knowledge Base Assistant for Irish Businesses

An AI knowledge base assistant lets staff ask questions in plain English and get answers drawn only from your own policies, manuals and SOPs, with a citation to the source document. Digital Bridge builds internal assistants for Irish organisations from €2,995, with permission-aware access control.

What problem ai knowledge base assistant solves

Institutional knowledge in an Irish SME lives in one or two people's heads and a shared drive nobody can search. When they are on leave, the whole team slows down.

Why businesses are looking for ai knowledge base assistant

Search behaviour around AI chat, voice and reception has shifted from curiosity to purchase language. People are no longer asking what a chatbot is; they are asking what one costs, whether it can answer out of hours, and whether it will pass a GDPR review. That is buying intent, and it arrives with a specific problem attached. The results those buyers land on are dominated by international SaaS trials and generic listicles. Almost nothing speaks to an Irish business that needs a named contact, an EU-hosted model and a fixed price in euro. In our experience that gap is the entire opportunity: the first Irish supplier to answer the question properly gets the enquiry.

  • ai chatbot for my website
  • ai receptionist for small business
  • answer customer questions out of hours
  • whatsapp chatbot ireland
  • ai phone answering service cost

What to look for in ai knowledge base assistant

Start with the busiest customer channel and the ten questions your team answers repeatedly. If those conversations are frequent, predictable and time-sensitive, a conversational integration is usually the smallest build that can prove value quickly.

  • An immediate answer outside office hours without pretending a human is online
  • A clean handover to staff when a question involves judgement, complaints or pricing
  • EU hosting, controlled transcript retention and a documented GDPR data flow
  • A useful connection to the existing inbox, calendar or CRM rather than another dashboard

Will it invent answers?

We restrict answers to approved business content and escalate anything outside that material.

Will customers dislike it?

The assistant identifies its role, answers routine questions quickly and makes human contact easy.

Will it create more admin?

Qualified conversations, context and contact details arrive in the system your team already uses.

What you get

Fixed scope from €2,995. One-time build from €2,995. Hosting, re-indexing and support from €249/month.

  • Ingestion of policies, manuals, SOPs and past tickets
  • Semantic search with citation back to the source page
  • Permission-aware answers by team and role
  • Slack, Teams or web interface — whichever your team lives in
  • Gap report showing the questions your docs cannot answer
  • Scheduled re-indexing as documents are updated

Technology we use

We build on proven, well-documented platforms so you are never locked into us.

  • Supabase pgvector
  • OpenAI Embeddings (EU)
  • Anthropic
  • SharePoint
  • Google Drive
  • Slack
  • Microsoft Teams

How the project runs

Discovery call (Day 0): A free 30-minute call where we map the exact knowledge base workflow, the volumes involved and where the time is currently lost. Fixed scope & quote (Day 1–2): You get a written scope, a fixed price and a delivery date before a line of code is written. No hourly billing, no scope creep. Sandbox build (Day 3–12): We build in an isolated environment against copies of your real data, tuned to your tone of voice and your business rules. Shadow-mode pilot (Day 13–20): The AI runs alongside your team for 7 days. Every action is logged, nothing is sent without human approval, and accuracy is measured. Go live + training (Day 21): We launch on one channel, train your team on the override controls, and hand over full ownership of the build. Optimise & report (Ongoing): Optional monthly retainer: accuracy monitoring, prompt tuning, new workflows and a plain-English report of hours and euro saved.

Measured outcomes

8s To an answer — Versus an average of 20 minutes hunting through shared drives. Cited Every answer — Linked to the exact document and section it came from. Role-aware Permissions — Staff only see documents their role is allowed to access.

Can staff see documents they should not?

No. Permissions are enforced at retrieval time against your existing groups in Microsoft 365 or Google Workspace, so a document that a user cannot open is never used to answer their question.

What if our documents are out of date?

The assistant surfaces that quickly, which is usually the first win. The gap report shows which questions have no reliable source, giving you a short, prioritised list of documents worth fixing.

Does it work inside Slack or Teams?

Yes. Most Irish teams prefer it in the tool they already use, so we deploy as a Slack or Teams bot with the same citations and permissions as the web interface.

How do you stop it inventing answers?

Retrieval-augmented generation with a strict rule: if no supporting passage is found above a confidence threshold, it says it does not know and points to who to ask. That behaviour is tested during the pilot.

How long does setup take?

Typically three to four weeks depending on document volume and how tidy the shared drive is. Ingestion and permission mapping take longer than the AI work in almost every project.